Gift Voucher Websites FAQ
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Assuming the payment made is full voucher price less the merchant fee?
Yes. -
Can I update the website myself?
Yes, you can add new vouchers, edit existing vouchers, and remove vouchers, without talking to us. -
Can we customise the voucher design more?
Yes, there may be additional costs involved depending on the scale of customisation you require. -
How are gift vouchers redeemed?
Staff would be introduced to the backend website portal to check and process redemption. It is very easy and can be used anywhere you have access to the internet – there is no requirement for software of any sort to be installed. -
How are the vouchers sent?
The vouchers are automatically sent via email with a PDF gift voucher attached. The user purchasing the gift voucher can email it to the giftee direct from the website, or they can email it to themselves. -
How does it work with my current microsite/individual property website?
You can simply add a new “Gift Vouchers” item to the menu of your microsite and link it to your new gift voucher website. The gift voucher website is designed to look at feel like your current microsite, as to not confuse users and generate best
conversion. You can also add banners and links on pages throughout your website, such as your restaurant and spa pages, to further encourage purchases. -
How does the finance department reconcile these transactions?
The website automatically emails;Daily Summary
This email will list all vouchers sold the previous day (refer visual).Monthly Summary
This email will list;- Total monthly voucher sales and value
- Total monthly voucher redemptions and value
- Total number of vouchers that have expired along with their value
Quite a lot of detail is provided in this email (refer example), to make the finance departments life easy. You can change who receives these emails/has access at any time.
- Real Time Reports Your team will be provided training on how to pull real time reports from the back end of the website.
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Is the payment made after each transaction or pooled together monthly?
If there were 10 separate vouchers/transactions sold in one day, then that would be 10 payments (not 1) on that day. -
Is there any reporting?
Yes, the backend system has reporting, where you select date ranges and other details to run reports and much more. -
What are the merchant fees?
We typically use Stripe who will charge 1.75% plus an additional 30 cents per transaction for domestic orders. International cards are 2.9% plus an additional 30 cents per transaction. There is a 2% fee if currency conversion is required. -
What do the gift vouchers look like?
We have templates setup for each brand, two examples are pictured. -
What is the timeframe between the transaction being made online and payment being made to the hotel?
This is down to how fast banks process the transaction. It will be the same time frame as if a customer were paying with a credit card in your hotel. -
What is your support like?
Our staff are based locally in Australia and New Zealand only. We typically respond to emails within 2/3 hours latest and are also available by phone anytime. -
Where does the money go?
Directly into your bank account.