Gift Voucher Websites FAQ

  • Assuming the payment made is full voucher price less the merchant fee?

  • Can I update the website myself?

    Yes, you can add new vouchers, edit existing vouchers, and remove vouchers, without talking to us.
  • Can we customise the voucher design more?

    Yes, there may be additional costs involved depending on the scale of customisation you require.
  • How are gift vouchers redeemed?

    Staff would be introduced to the backend website portal to check and process redemption. It is very easy and can be used anywhere you have access to the internet – there is no requirement for software of any sort to be installed.
  • How are the vouchers sent?

    The vouchers are automatically sent via email with a PDF gift voucher attached. The user purchasing the gift voucher can email it to the giftee direct from the website, or they can email it to themselves.
  • How does it work with my current microsite/individual property website?

    You can simply add a new “Gift Vouchers” item to the menu of your microsite and link it to your new gift voucher website. The gift voucher website is designed to look at feel like your current microsite, as to not confuse users and generate best
    conversion. You can also add banners and links on pages throughout your website, such as your restaurant and spa pages, to further encourage purchases.
  • How does the finance department reconcile these transactions?

    The website automatically emails;

    Daily Summary
    This email will list all vouchers sold the previous day (refer visual).

    Monthly Summary
    This email will list;

    • Total monthly voucher sales and value
    • Total monthly voucher redemptions and value
    • Total number of vouchers that have expired along with their value

    Quite a lot of detail is provided in this email (refer example), to make the finance departments life easy. You can change who receives these emails/has access at any time.

    • Real Time Reports Your team will be provided training on how to pull real time reports from the back end of the website.
  • Is the payment made after each transaction or pooled together monthly?

    If there were 10 separate vouchers/transactions sold in one day, then that would be 10 payments (not 1) on that day.
  • Is there any reporting?

    Yes, the backend system has reporting, where you select date ranges and other details to run reports and much more.
  • What are the merchant fees?

    We typically use Stripe who will charge 1.75% plus an additional 30 cents per transaction for domestic orders. International cards are 2.9% plus an additional 30 cents per transaction. There is a 2% fee if currency conversion is required.
  • What do the gift vouchers look like?

    We have templates setup for each brand, two examples are pictured.
  • What is the timeframe between the transaction being made online and payment being made to the hotel?

    This is down to how fast banks process the transaction. It will be the same time frame as if a customer were paying with a credit card in your hotel.
  • What is your support like?

    Our staff are based locally in Australia and New Zealand only. We typically respond to emails within 2/3 hours latest and are also available by phone anytime.
  • Where does the money go?

    Directly into your bank account.

More questions?

Contact Us
All Testimonials


Christian Carminati

Executive Assistant Manager, Sofitel Kuala Lumpur Damansara Malaysia
We have had the pleasure of utilising HyperGift's e-voucher platform for our hotel's gift vouchers, dining gift vouchers, spa gift vouchers, and room stay package offerings. The results have been astounding, as we have seen a significant increase in revenue while simultaneously decreasing the time it takes to handle and redeem gift vouchers internally. Thanks to HyperGift's seamless connection between our Hotel microsite and their Gift Voucher website, our brand consistency is maintained, providing an exceptional user experience for our guests and it is user friendly as well. What's more, the solution is both luxurious and high-end, in line with our Sofitel brand, allowing us to fully customise each voucher to our specific needs. We have found the HyperGift team to be service-oriented, providing us with great support and expertise. We highly recommend them to any hotel or business looking to elevate their e-gift voucher sales - online sales.
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Tricia Cornelius

Regional Director of Sales & Marketing, Queensland & Northern Territory Australia
100% support this partnership, my only clear advice is to understand what OmniHyper will do for the business, you will not see the result as an instant fix, it takes up to 6 months to deliver on Google, it is a very complex back engine partnership, and the results in the world of sales are not tangible and it is hard to define the ROI in the first 6 months. Google takes patience and time as Google does not want you to be on Page one in an organic space without paying for it, and patience is something we in hotels do not have a lot off. Understand what the long-term goal is and work with OmniHyper collectively and you will get your ROI in redirecting direct business from 3rd party channels, also really good for MICE opportunity. For me as your aware, this is a no brainer and something I am much defined about, we have 8 hotels in the region working in this partnership and we do see the results come through. Over to you, Warm Regards Tricia.
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Cassie Cox

Director of Sales & Marketing, Mercure Gold Coast Resort Australia
I have been a part of implementing HyperHelium at multiple hotels. We’ve seen improvements in our positions and rankings – the business effects have been positive and well received in the hotels.
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